For Support Coordinators & Case Managers

Refer someone.
We’ll call you back.

Tender Hand is a small, family-owned agency serving adults with developmental disabilities across New Jersey. You’ll speak with a nurse, not a call center.

We respond to every referral within 24 hours.

Make a referral See how it works

At a glance

What we cover.

Counties served: Bergen · Essex · Hudson · Hunterdon · Mercer · Middlesex · Monmouth · Morris · Passaic · Somerset · Union
Programs: DDD Supports Program · Community Care Program
Current capacity: Accepting new referrals Updated July 2, 2026
Clinical oversight: Nurse-led. RN and NP on the founding team.
Services: DSP support · Community-based supports · Respite · Skilled nursing
Languages: English · Spanish · Arabic · Hindi

The process

Three steps, no runaround.

You send the basics

Name, county, program, and how to reach you. Nothing else — we’ll gather the rest on the call.

A nurse calls you back

Within 24 hours. We confirm fit, capacity, and timeline honestly — including when we’re not the right agency.

We meet the individual and family

We match a DSP to the person, not to an open shift. You get a named point of contact for the case.

Make a referral

Who’s referring?

Four ways in. Each form asks only what you can actually answer — and none of them ask for a name, a date of birth, an ID number, or a diagnosis. Plans and documents move through iRecord, not email.

01 / MOST REFERRALSSupport Coordinators & SCAsYou hold the ISP and the budget. Supports Program or Community Care Program, across 11 New Jersey counties. Add us in iRecord and the plan comes to us.Start a referral → 02 / TIME-SENSITIVEHospital & facility dischargeDischarge pending. We staff quickly and try to meet the individual before the first day home.Send a discharge referral → 03 / CONTINUITYTransferring from another agencyStaffing gaps, missed shifts, or a move. We plan the handover with no gap in coverage — and bring the DSP across where we can.Request a transfer → 04 / FAMILIESFamilies & guardiansLooking for care for someone you love? You don’t need a case number or a program name. A nurse calls you back.Find care →

Emergent? Call or text 848-316-8540 and say it’s an emergent referral. Someone answers. Or email referrals@thhs.care.

We pay our DSPs a livable wage and give them the schedule we promised them. That’s why the person you refer keeps the same familiar face.

From the Tender Hand Ledger of Promises

Tender Hand Healthcare Services — Licensed by NJ DHS · N.J.A.C. 10:44A. NPI 1871351197 · DDD Provider ID 1070070. Serving 11 New Jersey counties under the Division of Developmental Disabilities.

50 Division St, Suite 501, Somerville, NJ 08876 · 848-316-8540 · referrals@thhs.care

Refer someone.We’ll call you back.